Coronavirus (COVID-19)

Update on Coronavirus (COVID-19)

Updated: 23 March 2020 @ 14:00

Portland Hospital Clinics & Operations:

  • All non-urgent (life-threatening) operations and out-patient appointments are cancelled. This includes hearing test appointments.   
  • I will, however, be running Video-Consultation clinics instead and will be very happy to see you online at set appointment times. Obviously, there are limitations with video-consultations in terms of being able to examine the ears and throat of your child but I would be able to advise if any treatment, medication, etc, will be needed.  
  • These consultations are approved by the majority of insurance companies so please ensure you get an authorisation code for the appointment first.
  • If you would like to proceed with the video-consultation please let Angela know (020 7390 8352 or secretary@benhartley.org) and she will email you the details of the App required to proceed.

Great Ormond Street Hospital Clinics & Operations:

Private patients are not being accepted at Great Ormond Street hospital to maximise capacity within the NHS.


Updated: 20 March 2020 @ 17:00

Portland Hospital Clinics:

  • Unfortunately, all non-urgent out-patient appointments are to be cancelled from 20 March 2020. This also includes hearing test appointments.
  • I will, however, be running Video-Consultation clinics instead and will be very happy to see you online at set appointment times. Obviously, there are limitations with video-consultations in terms of being able to examine the ears and throat of your child but I would be able to advise if any treatment, medication, etc, will be needed.
  • These consultations are approved by the majority of insurance companies so please ensure you get an authorisation code for the appointment first.
  • If you would like to proceed with the video-consultation please let Angela know and she will email you the details of the App required to proceed

updated 20/03/20 @ 13:00

Clinics at The Portland Hospital:  

  • Clinics at 234 Great Portland Street are running as normal with the additional option of video consultation
  • As Mr Hartley is an NHS Key Worker some of his private clinics may be subject to change
  • The Government advice is that you can travel for hospital appointments

Operations:

  • Only urgent operations will be carried out at The Portland Hospital.
  • Private patients are not being accepted at Great Ormond Street hospital to maximise capacity within the NHS.

Update 18 March 2020

The UK situation is changing rapidly with regard to the advice from Public Health England and also from the management teams at both Great Ormond Street Hospital and The Portland Hospital. I am receiving daily briefings.

Clinics at The Portland Hospital

Currently, clinics at 234 Great Portland Street are still running and, as long as children and families are well with no fever or cough, they should attend as normal.

Video-Consultations:  Some families are preferring to have video-consultations. These have been endorsed by BUPA and will be covered under an authorisation number as for standard consultations. It seems likely that other insurers will do the same. There are limitations with video-consultations in terms of being able to examine the ears and throat of a child but the initial feedback has been very positive. On some occasions, after a video consultation, it may be necessary to see the child in clinic to examine them formally but often this is not needed.

If you wish to arrange a video consultation for your child please call Angela on 020 7390 8352 and she can organise this. It involves using an App called BlueJeans and will work on any smartphone and most laptops.

We will require the authorisation code from your insurer prior to the video-consultation. Alternatively, if you wish to self-pay then we can offer that facility with pre-payment by card.

Operations: The situation is being carefully being monitored but ENT surgery is proceeding, at present, at The Portland Hospital.

Private patients are not being accepted at Great Ormond Street Hospital to maximise capacity within the NHS